NBN Listens To Community Concerns At Special Event An Taylors Beach

Mayor Ramon Jayo was recently contacted by Taylors Beach residents, expressing their concerns about the poor NBN network, describing it as “a third world”.

In response to this NBN hosted a Community drop-in session, for residents to raise concerns to NBN spokespeople.

“The complaint that I received is that the Internet services are well below standard," explained said Mayor Jayo.

"They were either not there, or when they're there, they drop out all the time, so that they are not reliable.”

“I'm glad that they've come to address those issues.

“I'm very happy they've actually responded, and they have come to talk to the people directly, rather than the information being referred second-hand, and that they are on the ground, engaging with their clientele.

“That's a big positive to go towards addressing what the issues may be.”

Following the complaints an NBN spokesperson said that the the Australian Government and NBN Co have invested $750 million in the nbn® Fixed Wireless network to enhance coverage and deliver faster speeds, which will benefit residents in the Hinchinbrook Shire Council area.

“These upgrades will deliver faster speeds of up to 450mbps wholesale, offering peak wholesale NBN network download speeds of up to five times faster than what was previously available and expand access to NBN Fixed Wireless for the first time for more than 120,000 homes and businesses previously within the NBN Sky Muster satellite service footprint,” they said.

“It’s important to note that any equipment connected via the NBN network will not work during a power outage. Unplanned or unexpected outages to your NBN network connection can occur for many reasons, including severe storms, cyclones, bushfires, car accidents, or trees or branches falling onto power lines.

“NBN understands the inconvenience unplanned outages can cause to users. This is why we have an emergency response team dedicated to preparing for, and responding to, the recovery of the network in emergencies.”

NBN said that at the Community drop-in residents expressed their frustration with communication outages during the recent flood event. They added that it is important to note outages were not limited to NBN’s Fixed Wireless Services, but also other communication networks.

“NBN senior executives are planning to visit the region to meet with community, emergency services, local government and other stakeholders to hear firsthand about the event, their experiences, look at flood damage and options for further resiliency in the network,” an NBN spokesperson said.

“This consultation will provide valuable insights that will help NBN continue to improve emergency preparation and disaster response effectiveness.

“NBN is also meeting with the State Disaster Recovery Coordinator and Queensland Reconstruction Authority to brief on resilience measures and contribute to the development of a State Recovery and Resilience Plan.”

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