Local Pharmacy Evolves To Meet Community Needs

Almost a decade has passed since Chris Holland and Craig Menegon took ownership of
Terry White Chemmart on July 1, 2015. In that time, the business has undergone significant changes, not only in its physical appearance but also in the services it provides to the community.

One of the biggest shifts in the pharmacy industry has been the expansion of services, particularly in vaccinations. Craig said almost all vaccinations can be done inside Terry White Chemist by the pharmacy team. He added that it has been a catalyst for further growth and increasing more services within the pharmacy.

Since taking over the pharmacy, the owners have also undertaken a rebranding. In September 2021, they transitioned to the current brand, which provided access to a wider range of products while also modernising the store’s appearance.

Both co-owners have long-standing ties to the pharmacy, having worked under the previous owner, which Craig said allowed himself and Chris to maintain the relationships they had built with customers,

Customer service remains at the heart of the business. Before Chris and Craig owned the chemist they worked under the slogan ‘Personal Service, Professional Care’, which is now echoed in Terry White Chemmart’s slogan ‘Dedicated to Care’.

The two of them learned that customers service is the most important part of the business, and they strive to maintain those strong relationships.

Craig said that moving to employee to ownership was a big change, they are still learning everyday, and its challenging but satisfying to be both a business owner and a pharmacist at the same time.

As flu season approaches, the pharmacy is preparing to meet the demand for vaccinations. The vaccines have arrived and they are ready to be distributed, by scanning the QR code on this page you can schedule your spot.

The business has also faced challenges, including operating through a power outage during a major flood event.

"We were fortunate that we didn’t have floodwater enter the store, but we had no power for a week," Craig recalled.

With nearly ten years in business, the pharmacy continues to evolve, ensuring it remains a trusted healthcare provider for the community. Craig said the best part of the job is having relationships with customers, and moving forward, he is looking forward to offering even more care to the people of the region.