Councillor Column Councillor Andrew Carr

Hello Hinchinbrook,

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Snap Send Solve is a free app that lets you report a problem to your local Council using an iPhone or Android device. You can also make a general request or provide feedback. Snap Send Solve allows you to quickly and easily capture and report common issues such as illegal rubbish dumping or a street sign needing repair.

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How Snap Send Solve works: Snap Send Solve determines your local Council using your smartphone’s GPS location. It then provides your Council’s contact information, location and email address. When you use Snap Send Solve, your request is sent from the app using your email address and phone number so that Hinchinbrook Shire Council can communicate directly with you to fix the issue. You know what’s happening in your neighbourhood, so if you notice something that’s not right, report it. Council can monitor the problem, get it fixed or clean it up, but we need your help to let us know what’s wrong.

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Report if you see:

• Street lights that are not working

• Dumped rubbish

• Wandering or vicious dogs

• Graffiti, damage or vandalism

• Footpath issues or potholes

• Road safety issues

• Any other concerns you have

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Download the App – Snap, Send, Solve, take a photo and send it.

Free to download from the App Store and Google Play, and available online, Snap Send Solve eliminates the complexity of knowing where and how to report incidents on the spot by enabling users to capture and send photos of issues that need attention, from cracked pavements and dumped rubbish to water faults, to councils and a range of other authorities. Snap Send Solve makes it easy and therefore encourages communities to report incidents, making it easier and more efficient for local councils and other responsible authorities to act on reports.  

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Also, the Customer Service Centre, located at 25 Lannercost Street, Ingham, offers a wide variety of services to the residents of the Hinchinbrook Shire, including:

• General enquiries

• Customer requests

• Building and plumbing applications

• Animal registrations

• Licence and permit requests

• Rates payments

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To request a service, make an enquiry or report an issue, please use the web forms under Customer Service on the Hinchinbrook Shire Council website: www.hinchinbrook.qld.gov.au/

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If the matter requires urgent attention, please call Council on (07) 4776 4600. Once again, it is great to be able to pick up a copy of Hinchinbrook Life and read through what has been happening and what will be happening throughout our Shire.

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